Refund policy
INTERNATIONAL DUTIES & TAXES
Shipping charges exclude any local customs duties or taxes. Customs duties and taxes are additional fees charged by local authorities and vary country to country. The additional fees are the responsibility of the customer. UCNATUREL encourages customers to source this information prior to purchase. Unfortunately, UCNATUREL is unable to provide information relating to the cost of unexpected taxes or duties as these charges vary and are beyond our control.
RETURN/EXCHANGE POLICY FOR UNOPENED AND INTACT PRODUCTS
If you change your mind about the products you have ordered and decide you no longer wish to use them, your unopened and intact UCNATUREL product(s) purchased via UCNATUREL Online (www.ucnaturel.com) can be returned to us for a refund:
- Products must be unopened and in the original condition
- Products must be sent back within 7 days from original receipt of goods.
- Your proof of purchase / order information must also be included in the return.
Failure to meet with these conditions will result in an exchange or refund being denied.
Refunds will be processed in the same form that you originally paid for your order as soon as possible upon receipt of the returned products. Please note that refunds cannot be processed to expired credit cards.
The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including Customs or Import fees, if any.
RETURN OF PRODUCTS PURCHASED ON PROMOTION OR AS PART OF A SET
If the products you wish to return were purchased at a promotional or special offer price, the credit refund will be no more than the price paid for the products at the time of purchase. All goods must be returned in a new and unused condition within 7 days from the receipt of your order. No refunds or replacements will be given if the carton has been opened and the product has been used, damaged or tampered with.
For products that are designated as FINAL SALE on the product page, we're unfortunately unable to accept a return.
In the case of sets, the entire pack must be returned intact. Individual products will not be refunded.
RETURN SHIP-TO ADDRESSES
If you received your order placed via www.ucnaturel.com, and wish to return it to us in accordance with the conditions listed above, please contact info@ucnaturel.com.
RETURNS OF OPENED PRODUCTS
Regrettably, we cannot offer a refund or exchange once the product has been opened and used unless the product is faulty or defective.
In order to arrange the return for a faulty or defective product, please contact our Customer Care Team by emailing info@ucnaturel.com. Include in your email your name, invoice number and name of product, along with the reason you believe the product is faulty.
Upon receipt of your email, we will email you a return authorization number and inform you where to send the faulty product.
UCNATUREL will exchange a faulty/defective product if it is found there was a production error. If it is found that the product is faulty, the product will be replaced (the same size and value of the original product ordered) and the exchange shipping will be paid for by UCNATUREL.
If it is found that the product is NOT faulty, the customer will be charged the shipping fees.
CANCELLATIONS AND CHANGES TO ONLINE ORDERS
UCNATUREL will endeavor to arrange the dispatch of your order as soon as we receive it. If you have changed your mind about your order and would like to cancel or change it, please email info@ucnaturel.com as soon as possible, quoting your UCNATUREL order number. If your order has already entered the dispatch process, unfortunately, it cannot be changed or cancelled.
INCORRECT ORDERS
If you have received your order from UCNATUREL and it is incorrect, please email info@ucnaturel.com and include your UCNATUREL order number, so that we can arrange to have the correct products sent to you and the incorrect products returned to UCNATUREL.
We will dispatch the correct replacement for any incorrect product within 2 working days of receipt of return of the incorrect products. Your return must be accompanied with a proof of purchase and the products must be returned in a new, unused and re-saleable condition.
We ask our customers to advise us as soon as possible if your order has been delivered significantly late, damaged or incorrect. If this is the case, please email us at info@ucnaturel.com.
Please note that all claims will be honored at the discretion of UCNATUREL and UCNATUREL reserves the right to refuse to refund or replace any customer claims when returns are excessive and it appears that the policy is being manipulated or abused.
LIABILITY OF UCNATUREL
Please check all your order details carefully before processing your order. UCNATUREL will not take responsibility for any product lost or stolen that is addressed incorrectly due to incorrect information entered on your order form.
REVIEW OF TERMS
These terms and conditions are subject to change from time to time without notice. Each order or transaction will be governed by the terms and conditions in force upon the date of that transaction.